Japanese Minister Apologizes for 5-Minute Delay Reflecting Cultural Values | Peter Ong posted on the topic | LinkedIn
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In Japan, a train operator once issued a public apology and refunds after a service departed 35 seconds later than scheduled. While this may sound unbelievable elsewhere, it reflects Japan’s deeply ingrained culture of punctuality, accountability, and respect for passengers’ time. Japan’s rail system operates with average delays measured in seconds per year, not minutes. Train schedules are treated as commitments, not estimates. When disruptions occur—even minor ones—operators feel a responsibil
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