When the COVID-19 pandemic hit in early 2020 and everything shut down, it became imperative for healthcare provider organizations to adopt telemedicine to deliver care. But so many organizations had ...

If you use Zoom for video calls at work, prepare for things to change. The tech company is using artificial intelligence (AI) to address popular complaints and optimize its video-calling experience in ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...