This move toward "human-centric" service in the retail sector mirrors a global trend of reassessing automated systems in favor of community and reliability.

Many shoppers happily use self‑checkout. Others walk past empty kiosks to stand in the only human line. Here’s what that tiny ...

Every week, researchers studying human behavior keep bumping into the same unexpected truth: the small, mundane choices we ...

Many people opt for the self-checkout at the grocery store for a sense of peace or control, while others are protecting themselves from the embarrassment of the items in their carts. While it might ...

More shoppers are stealing from self-checkouts and what they're taking may surprise you. In a new study by Lending Tree, 27% of respondents admitted to stealing something from the self-checkout ...

Imagine an invention that is worse at what it does than humans, threatens jobs and increases the potential for crime. You might think it would go nowhere fast. In fact, the supermarket self-checkout ...

Higher prices are driving theft at self-checkout in stores. A recent survey by online financial marketplace LendingTree said 27% of self-checkout users have purposefully taken an item without scanning ...

Some states aren't joking around about "15 items or less." In an effort to curb shoplifting, legislators in California, Connecticut, Massachusetts, New York, Ohio, Rhode Island and Washington are ...

REGISTERS AT SUPERMARKETS ALL ACROSS THE STATE. JENNIFER BENITEZ IS LIVE IN DEDHAM TONIGHT WHERE NOT EVERYONE IS BUYING THAT IDEA. RIGHT, JEN? YEAH. ED AND ERIKA. SOME SHOPPERS SAY THAT THEY LIKE THE ...