Many customers don’t understand the day-to-day operations of the stores they patronize, but some take their ignorance to a new low. When a demanding customer dragged a manager into a dispute over a ...

Frontline employees who face rude or disrespectful customers are more likely to justify negative behaviors, from cutting corners to leaving their jobs, according to a new study. Barry Babin, Phil B.

Working at retail is something of another world, and if you worked there, you know. Some customers are just crazy, and there's no other way to deal with it other than a professional smile. This thread ...