Managers in all disciplines face the yearly challenge of developing a budget and defending it to the CEO, chief financial officer (CFO) or board. Then, once getting approval, managers must make sure ...

The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

Time versus money. Institutional knowledge versus a fresh perspective. Tried and true tactics versus a novel approach. These are among the considerations for determining whether to keep your hiring ...

Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to ...

Succession planning involves more than valuations and buy-sell agreements. Given all the blood, sweat, and tears you’ve put into your business, you don’t want to risk passing it to the wrong ...

So you're eyeing a slice of a pizza pie. Or perhaps you can see yourself as the king of your own burger joint. Or maybe what would really ring your bell is taking a bite from the big enchilada and ...