When I’m training some of the top five-star hotels in the world in customer service recovery, I tell them that there are a few secrets to working with upset, unhappy, disappointed, or even flat-out ...

Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, a global leader in generative AI-powered customer service automation. In the realm of customer service, a monumental shift is underway.

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...