We’ve all faced the frustration of interactive voice response (IVR), which often fails to address specific problems and can be highly irritating. IVR systems make getting through to an agent difficult ...

For more than a decade, CSD Access has been expanding the use of its innovative DVC solution through partnerships with many ...

The industry's leading customer contact event brings together innovators, executives, and technology leaders for four days of AI insights and breakthrough strategies Customer Contact Week (CCW), the ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, a leading AI-powered customer experience platform for businesses of all sizes, today announced its participation at this year’s Customer Contact Week (CCW) ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Oh, what a difference a year makes. I recently traveled to ...

NEW YORK and ORLANDO, Fla., Nov. 19, 2024 /PRNewswire/ -- Customer Contact Week (CCW), the leading event series dedicated to serving professionals within the customer service industry, announces today ...

LAS VEGAS, June 05, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today ...

The Company will showcase its platform of pre-integrated, out-of-the-box solutions that deliver a superior customer and agent experience for contact centers LiveVox will be participating in two ...

Couldn't make it to Vegas? We got you with our insights from Customer Contact Week on building community, leveraging AI for CX and more. LAS VEGAS — It’s day three at Customer Contact Week (CCW) at ...

The industry's leading customer contact event brings together innovators, executives, and technology leaders for four days of AI insights and breakthrough strategies "Customer contact leaders at every ...