Why Phone Customer Service Matters More Than Ever in the Digital Age

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

Customer Service Tips That Actually Work—Experts Share Their Secrets

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

Half of Firms That Cut Customer Service Staff for AI to Rehire by 2027: Gartner

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance ...

14.ai Emerges from Stealth, Launching the World’s First AI-Native Customer Service Agency

SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 / EINPresswire.com / — SAN FRANCISCO, CA — March 2, 2026 — 14.ai announced ...

Altaris Business Awards Announces the 2026 Customer Service Excellence Awards Winners and Finalists

DONCASTER, UNITED KINGDOM, February 26, 2026 /EINPresswire.com/ -- Altaris Business Awards is pleased to announce the ...
Wired

How to Call Customer Service and Actually Get What You Want

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

I'm Surprisingly Good at Dealing With Customer Service Reps—Here's How I Get Results Without Being Rude

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

Top 7 CSR Programs for Companies in Singapore

Discover the Best CSR Opportunities for Companies in Singapore Singapore, Singapore - March 6, 2026 / Adventour ...